If you wish to return to your order, you can do so by following these simple steps.

SLASH ID returns policy is strictly 14 days for a refund on unused goods. The 14 days return policy begins on the day you receive your order. Any returned items will then need to be returned and reach us within 14 days of you advising us via email that you would like to make a return.

  1. Please contact us via email at If you wish to return to your order.
  2. Please fill out the Returns Form.
  3. Please securely package your return order ensuring it is in it's original, unused condition and include printed copy of the Returns Form. Please note that postage costs incurred for a return are payable by you.
  4. Please ensure you send your return order via a trackable postage service as Slash ID does not take responsibility for items lost or damaged in the post.
  5. Once we receive your order, a refund will be processed within 1 business day and credited back to the card you used to make the original purchase within 5-10 days. 
  6. Please note that  we are unable to compensate for postage costs and therefore do not include them in our refund policy.


Unfortunately, we cannot accept exchanges on orders, therefore any unwanted item will need to be returned for a refund and a new order placed for the wanted item.

Your statutory rights are not affected by our shipping or returns policy.